Experience for more than 12 family members over 20 years:

• Master in finding the cable that was not plugged.
• PhD in being the only one able to navigate menus using the arrow buttons of the remote. (That there exists no other solution doesn’t mean they won’t try.)
• Trustee of the recovery address of a legion of emails.
• Knows what a file is.
• Wizard-like competence to circumvent user experience failures. (“Yes, yes, you really need to slide your finger from the top of the screen to see a search bar!”)
• Ability to suffer through 10+ configuration steps over the phone. Including the endless repetition of “No, no, this won’t delete anything”, “You don’t need that”, and the crowd pleasing “No, you don’t want to read the privacy policy”.
• Uncanny power to spot what is actually a computer and needs to be rebooted, like TV sets and smart watches.
• Knows what a backup is.
• Privacy aware: can remove malware from your computer without snarky comments about the shady sites that you visit and more generally, can see things I shouldn’t while debugging your devices and keep it to myself.
• Understands that charging your computer with your phone charger doesn’t work.
• Doesn’t hate you, yet.